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Coupons - Questions & Answers

Buy Gift Vouchers/Coupons:
If the shop provided gift vouchers or coupons, You can buy them alike all other products. As soon as You have bought and payed the coupon, the shop system will activate Your coupon. You will then see the coupon amount in Your shopping cart. Then You can send the coupon via e-mail by clicking the link "Send Coupon".
How to dispatch Coupons:
To dispatch a coupon, please click the link "Send Coupon" in Your shopping cart. To send the coupon to the correct person, we need the following details:
1) Surname and realname of the recipient.
2) A valid e-mail adress of the recipient.
3) The desired coupon amount (You can also use only parts of Your balance).
4) Please provide also a short message for the recipient.

Please check those information again before You click the "Send Coupon" button.
You can change all information at any time before clicking the "Send Coupon" button.
How to use Coupons to buy products:
As soon as You have a balance, You can use it to pay for Your orders. During the checkout process, You can redeem Your coupon. In case Your balance is less than the value of goods You ordered, You would have to choose Your preferred method of payment for the difference amount. In case Your balance is more than the value of goods You ordered, the remaining amount of Your balance will be saved for Your next order.
How to redeem Coupons:
In case You have received a coupon via e-mail, You can:
1) Click on the link provided in the e-mail. If You do not have an account in this shop already, please create a personal account.
2) After having added a product to Your shopping cart, You can enter Your coupon code.

Validity of the voucher:
For the redemption of vouchers our terms and conditions and privacy policy shall likewise apply.
Gift vouchers and remaining assets of gift voucher can be redeemed by the end of the third year following the year of the gift voucher purchase. Remaining assets will be credited to the Client’s voucher account.
If You have trouble or problems in using Your coupons, please check back with us via our e-mail: Please describe the encountered problem as detailed as possible! We need the following information to process Your request quickly: Your user id, the coupon code, error messages the shop system returned to You, and the name of the web browser You are using (e.g. "Internet Explorer 11" or "Firefox 36.0").



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