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Delivery & Shipping Information

The deliveries are effected ex warehouse to the address of the purchaser or to the delivery address specified by the purchaser, unless otherwise was agreed upon. Please check immediately upon receipt of the package, whether it may be damaged from the outside and then, if necessary, communicated that to the postman.  Your statutory rights against us remain unaffected. This will help us in promoting our claims against the respective shipping company.
 

1. Delivery zones

We currently provide by default solely within Germany and to the EU Member States Austria, Belgium, Denmark, France, Italy, Ireland, Luxembourg, Netherlands, United Kingdom - excluding islands, non-European regions and special areas* - as well as to Switzerland - excluding islands and special areas* -.

If you require shipment to an unlisted country, island or a special area, please send us an email (service@us-arts.de) indicating the item, quantity and the delivery address with the country and the corresponding zip code. After prior consultation with our delivery partner, we will inform you shortly if we can ship to the requested country with indication of the shipping costs.

 

2. Delivery and shipping costs

Depending on the size of your order we will send the goods by DPD, DHL, Fed Ex, UPS or by a freight carrier.

2.1 Art prints

Your shipping and handling charges for postage, freight, special packaging and shipping insurance is - when sending a fine art print as pure photography, fine art print on artist paper, as well as framed or laminated photographs per order and unless otherwise specified in the product - a flat rate:

  • Within Germany 19.00 euros,
  • To German islands we charge a supplement of 30.00 euros,
  • To the above-mentioned EU countries and Switzerland 39.00 euros.


2.2  Original paintings, objects and sculptures
Your shipping and handling charges for postage, freight, special packaging and shipping insurance is - when sending a fine art print as pure photography, fine art print on artist paper, as well as framed or laminated photographs per order and unless otherwise specified in the product - a flat rate:

  • Within Germany 39.00 euros,

  • To German islands we charge a supplement of 30.00 euros,
  • To the above-mentioned EU countries and Switzerland 59.00 euros.


2.3  Mixed orders
The highest applicable fee is charged once on mixed orders. Should the gallery for logistical reasons distribute the order on several deliveries, no additional costs will occur for the buyer.
 

2.4 Deliveries to countries outside the European Union
For deliveries to countries outside the European Union and in individual cases further cost may apply that we are not responsible and which must be borne by the customer. These include costs for the transfer of funds through banks (e.g. bank transfer fees, exchange fees) or legal import duties or taxes (e.g. customs duties). For more information, please see example below http://ec.europa.eu/taxation_customs/dds/cgi-bin/tarchap?Lang=DE and for import turnover tax http://auskunft.ezt-online.de/ezto/Welcome.do and especially for Switzerland: http://xtares.admin.ch/tares/login/loginFormFiller.do.


3. Packing

Fine Art photography and Fine Art Prints are available in rolls. Fine Art Prints framed, Dibond or acrylic glass and Canvas Art (Canvas) framed or unframed will be protected with special cartons. We pay special attention to the sensitive areas on canvas, Dibond and acrylic paintings. These are extra padded to ensure a careful shipping.
 

4. Delivery date and delivery times

4.1 Information for the calculation of the delivery date
The deadline for delivery begins to run on the day after acceptance of the payment order to the transferring bank or other methods of payment the day after conclusion of the contract with payment in advance and ends with the expiry of the last day of the period. Is the last day of the period a Saturday, Sunday or a general holiday recognized at the place of delivery, then the next working day will be the delivery date.

4.2 Information about the delivery times
If you order multiple items in one order with subject to different delivery times, we will ship the goods in a common mission, unless we have agreed otherwise with you. In this case, for the total shipment delivery time applies to the item with the longest delivery time.
 

4.3 Information about the delivery times to other countries
The table below indicates the delivery times for shipping to other countries. The days need to be added to the delivery period specified in the respective article.
 

Land additional maximum duration of days
Belgium 3
Danmark 5
France 5
United Kingdom 5
Italiy 5
Ireland 5
Luxemburg 3
Netherlands 3
Austria 3
Switzerland 4

 

Note to the special areas *:
The listed territories belong to the territory of individual EU Member States, but not to the customs territory of the EU or the listed areas include the EU customs territory, but not to the control area for consumption taxes and value added taxes.
Denmark: Faeroe Islands and Greenland; Germany: The island of Heligoland and the territory of Büsingen; France: Overseas departments Guadeloupe, Martinique, island of La Reunion, Guayane and St. Pierre and Miquelon, Mayotte, New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Territories; United Kingdom: The Channel Islands of Guernsey, Jersey, Alderny,Sark Island, Gibraltar; Italy: Livigno and Campione d´Italia belonging to the Italian territory as well as the part of the Lake of Lugano between Ponte Tresa and Porto Ceresio; Netherlands: Aruba, Bonaire, Curaçao, Sint Maarten, Saba, Sint Eustatius; Austria: Jungholz and Mittelberg.

 

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